Kids Love Gifts are committed to provide you with the ideal gift with minimum stress and maximum speed. Please read through the following frequently asked questions for your information. Feel free to contact us if you have any more enquiries at enquiries@kidslovegifts.co.nz

SECURITY AND PRIVACY The information that you supply to Kids Love Gifts is for the sole purpose of providing you with the products you have ordered, updates on products and with the best possible customer service. Only you the Ordering Customer will receive pricing, invoices etc electronically direct to your email address. No paper copies are sent with the Gifts unless requested. Kids Love Gifts will not willingly disclose/supply or sell your information to any third parties. KLG will use the information you provide to send you a newsletter every 4 months (if Subcribed), but you are free to unsubscribe to this at any time by using the unsubscribe option within our newsletter. If you have any concerns about the privacy of your purchase or any other detail that you provide to us, please contact us and we can discuss how we ensure your information is kept confidential.

How do I know my Credit Card will be Secure? Once you have placed your Order and Confirmed you will be taken to a Secure Website called Paymate. “PAYMATE” is a secure Payment Service that uses a secure Certificate and is committed to total security of your data. Kids Love Gifts do not get to see any of your Credit Card details. Go to www.paymate.com if you would like to read more about their Services.
CREDIT CARD is the fastest – processing can take 1hr or up to 2 working days.

What does “Pending” mean when I pay by credit card? It takes approximately 1hr to 2 working days for the Paymate payment service to authorise your credit card. This is to avoid any fraudulent activity and for funds to deposited. It is a standard procedure. If a card is rejected, the payment service will notify you and me immediately.

How does internet banking work? When you choose this option on the order form and submitted, a return email will be sent to you with our bank account number for you to deposit into. Once payment shows in our account, your order will be sent off. INTERNET BANKING – processing takes 1-2 working days if funds are deposited immediately after order, longer if deposit is delayed.

How does cheque payment work? When you choose this option on the order form and it’s submitted, I will email you my postal address for the Cheque to be send to and once cleared your order will be sent off. CHEQUE – allow up to 10 working days if posted within 24hrs of order, longer if cheque is delayed in posting.
How long will delivery take? Gift will be sent as soon as possible either the day you make the order or the next working day once your payment has come through. It all depends on what payment option you choose. (unless the occasion is a long time away and we will deliver closer to the date for you, with your permission, so it doesn’t arrive too early).

*CREDIT CARD is the fastest (1hr-2 working days for processing) once approved we will send your order. *INTERNET BANKING (1-2 working days for processing)-once payment has been viewed in our account we will send your order. *CHEQUE – allow up to 10 working days if posted within 24hrs of order, longer if cheque is delayed in posting.

Courier DELIVERY TIMINGS – do not include day of Order
– Delivery to the North Island takes 2-3 working days, (rural extra day) – Within South Island 1-2 working days delivery (Rural extra day – Regional (outer Christchurch) 1 working day delivery, – Christchurch City next working day delivery.
– **Rural and Outer Islands delivery may take 1-2 days extra
Urgent Overnight Delivery (not for PO Boxes, Outer Islands or Private Bags) is available but Order must be in by 1pm NZ time (Mon-Fri) main cities only (Auckland, Hamilton, Wellington, Christchurch and Dunedin) to make Courier pickup.
**Please note our Courier does not deliver on weekends or public Holidays unless overnight option is chosen. If any order is received after 1pm Friday it will normally not be processed and sent until Monday, if paid by credit card.
** Kids Love Gifts will always endeavor to sent your gifts promptly and on time but Courier delivery timings and Courier delays are out of our control **
Do prices include GST When Shopping the prices on each product are inclusive of GST. At Checkout the item prices are split to show GST separately.
How much will postage cost? Postage is inclusive of GST. Packaging, Gift wrapping and Greeting card are complimentary and FREE.

– Halswell suburb of Christchurch – FREE drop off – Christchurch City limits Courier $6.50 – Nationwide – NZ (not outer Islands, Rural or P.O Boxes) $9.50 – Nationwide Rural, outer Islands PO Boxes & Private bags $12.50 larger items may have a postage surcharge. – Urgent Overnight Courier to the Nth Island (ORDER MUST BE IN BY 1pm NZ time (Mon-Fri) $15 * Main Cities only (Auckland, Hamilton, Wellington, Christchurch and Dunedin) this is not for PO boxes and if Rural you must 1-2 extra days.
Courier is the fastest way and has an excellent tracking system if by chance a package goes astray (not that we want this to happen!).

*Please note our Courier Company does not deliver on weekends unless by request. If any order is received after 1pm Friday it will normally not be processed and sent until Monday, if paid by credit card (unless it is by Urgent Overnight delivery, Friday Order for Saturday only) only main cities.

Lay-by Terms If you wish to use our Lay-by service we require a 10% deposit payable at the time you place your order. We then ask for regular monthly payments, in equal instalments, for the duration of the Lay-by. Sometimes we can agree on a different payment arrangement so please talk to us first.

In most cases you may have up to 6 months to pay off your Lay-by. But if you want your order delivered earlier you must pay off your Lay-by at least 14 days before your chosen delivery date.
You have the right to cancel your Lay-by at any time before the end of the Lay-by period. If you cancel your Lay-by please contact us and tell us and we will refund you the amounts you have paid on your Lay-by less a $20 administration fee.

We may cancel your Lay-by if you do not keep to the agreed terms (e.g. you do not pay off your Lay-by in time, or you do not make your regular payments). If we do cancel your Lay-by we will refund you the amounts you have paid on your Lay-by less a $20 administration fee.

To establish a Lay-by plan, simply create your order as per normal in the checkout and choose the “internet banking” option for payment method and note “Lay-by Plan” in the comments section. Your first payment should equal 10% of the order total being the initial deposit.

The advantages of our Lay-by plan are:
We will hold the Gifts in storage for you (no need to hide it from your child) You may be able to afford a higher value gift saving over a longer period of time You are guaranteed to get it delivered before Christmas knowing the challenges of courier deliveries etc at that time You can add other gifts to your initial order at any time Sending gifts Overseas? We would be very happy to organise and send gifts for you Overseas. (We send via NZ Post and give you 2-3 shipping options to chose from). Overseas sent items are not tracked unless requested.

To do this you have 2 easy options,
1/ you can place an Order push the Confirm button at the bottom of the page and then DON’T PAY and we can get back to you on shipping costs for your Order and then you pay for your complete Order before we send. If you choose this option, no shipping costs will be available to choose from on the website at the time of Order, we will email you these.

2/ Email us with your gift list and Country it’s going to and we can get back to you with a selection of shipping costs and you can pay before we send.

Need Work Functions or Santa gifts for the kids? Catering for all size of work functions for Santa gifts or any occassion is not a problem. Let us sort it all out for you.
You can either give us a $ limit to spend on each child or you can choose your own gifts. All we need is full names (as sometimes there are two Sarah’s etc) also Ages and Genders of each child so we get the wrapping correct.

It couldn’t be easier for you, the gifts will all come free gift wrapped, named and ready for Santa to give out and the kids just to open. If your Business is in Christchurch City Limits we offer free delivery. Please enquire at enquires@kidslovegifts.co.nz if you have any queries about this service.

What happens if there are ordering delays? We usually do not place an item on the website unless we have it in stock. But life throws us little challenges unexpectedly, so if by chance due to popular demands on a product, we may experience delays in fulfilling your order. We will email you in the first instance and give you the option of waiting, re ordering something similar or refund given. At Kids Love Gifts we do our best to have your gift delivered with minimum stress and maximum speed.

What if my gift is faulty? Kids Love Gifts will ensure that all gifts sent are not faulty, to the best of our knowledge when leaving the premises. Goods sold here are covered by the Fair Trading Act.